Purchasing swimwear online may have some complications and we at Moonshaa would like you to be completely happy with your purchase. If you are not satisfied with your purchase, you are presented with the following options:

If you would like a refund for your regularly priced item, PLEASE CONTACT info@moonshaa.com to receive instructions on how to return your merchandise.  Please DO NOT return the item without sending an email to info@moonsha.com.  Returns will be accepted within 7 days upon the customer’s receipt of the merchandise. Will refund the amount paid for the purchase using the same method of payment chosen by the purchaser at the time of purchase provided that the product is in the same condition as we have shipped and not tampered with in any way.  You are responsible for the return shipping costs.  Returns received after 7 days will not be accepted.

Return condition

  • Items to be returned must not have been worn, ironed, washed or processed in any way.
  • The items must necessarily be returned in the same condition in which they were shipped to the customer and must be packed and packaged appropriately.
  • All other article labels, whether fabric or hanging, must be intact and under no circumstances removed from the article.

Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims.  Moonshaa reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable.

Defective Merchandise:

If merchandise is defective, please notify us within 3 days of receipt of the merchandise, and we will replace the defective item.  Additional shipping fees will be waived for replacement items on defective merchandise.  It is important to note that all merchandise is thoroughly inspected before shipment for any damage.  If it appears that merchandise has been tampered with, no replacement or refund will be issued.

Moonshaa reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.
Refunds will be issued within 3 days of receipt of returned merchandise and may take up to 15 days to appear on your account.